Madinah Arabic Program (“we,” “us,” or “our”) is committed to protecting the privacy of our students, website visitors, and any individuals who interact with us. This Privacy Policy outlines how we collect, use, share, and protect your personal information. It also describes your rights regarding your data and how you can exercise them.

1. Information We Collect

We may collect the following types of information about you:

1.1. Personal Information

• Identification Data: Name, date of birth, gender, nationality, and passport number (for international students).
• Contact Information: Email address, phone number, postal address.
• Financial Information: Payment details, credit card information, billing address, and information related to scholarships or financial aid.
• Academic Information: Enrollment details, course preferences, grades, attendance records, and other academic performance data.
• Health Information: Information related to any medical conditions or health accommodations you disclose to us.

1.2. Non-Personal Information

• Usage Data: Information on how you interact with our website, such as pages visited, time spent, and actions taken (e.g., registering for a course).
• Technical Data: IP address, browser type, operating system, device information, and other information collected through cookies and similar technologies.

2. How We Collect Information

We may collect information about you in the following ways:

2.1. Directly from You

• When you fill out forms on our website (e.g., course registration, contact forms).
• When you contact us by phone, email, or chat.
• When you participate in surveys or provide feedback.

2.2. Automatically

• Through the use of cookies and similar technologies to collect technical and usage data as you navigate our website.

2.3. From Third Parties

• We may receive information from third parties such as payment processors, educational partners, or travel agencies in the case of accommodation arrangements.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1. To Provide and Improve Our Services

• To process your registration and enroll you in the appropriate courses.
• To communicate with you about your enrollment, program updates, or changes.
• To improve our curriculum, teaching methods, and overall student experience.

3.2. For Payment Processing

• To process payments for course fees, accommodations, and other services.
• To manage scholarships and financial aid applications.

3.3. For Marketing and Communication

• To send you newsletters, updates, promotions, and other information related to the Madinah Arabic Program.
• To personalize your experience and recommend courses or services that may interest you.
• You can opt-out of receiving marketing communications at any time.

3.4. For Legal Compliance

• To comply with applicable laws, regulations, or legal processes.
• To enforce our terms and conditions, resolve disputes, and protect the rights, property, or safety of the Madinah Arabic Program, our students, or others.

3.5. For Health and Safety

• To accommodate any disclosed health conditions or provide necessary medical support.
• To ensure a safe learning environment for all students.

4. Sharing Your Information

We may share your information with third parties under the following circumstances:

4.1. Service Providers

• We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, email marketing, IT services, and accommodation arrangements. These providers are required to protect your information and use it only for the purposes for which it was shared.

4.2. Legal Requirements

• We may disclose your information if required by law, regulation, or legal process, such as a court order or subpoena.

4.3. Academic and Program-Related Sharing

• With your consent, we may share your academic information with educational institutions, certification bodies, or employers.

4.4. Business Transfers

• In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the business transaction. We will notify you of any changes in ownership or use of your personal information.

5. Data Security

We take data security seriously and implement appropriate measures to protect your personal information:

5.1. Encryption and Access Controls

• We use encryption, access controls, and other safeguards to protect sensitive data, such as financial information.
• Access to your information is restricted to authorized personnel who need it for legitimate business purposes.

5.2. Regular Security Audits

• We conduct regular security assessments to ensure our data protection practices meet industry standards.

5.3. Incident Response

• In the event of a data breach, we have procedures in place to mitigate the impact and notify affected individuals as required by law.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or contractual requirements. The specific retention periods for different types of information are:

• Academic Records: Retained for a minimum of 5 years after the last date of attendance.
• Financial Records: Retained for 7 years for auditing and tax purposes.
• Marketing Preferences: Retained until you opt-out of marketing communications.
• Health Information: Retained for as long as necessary to accommodate the disclosed condition.

7. Your Rights

You have certain rights regarding your personal information, including:

7.1. Right to Access

• You can request a copy of the personal information we hold about you.

7.2. Right to Rectification

• You can request corrections to any inaccurate or incomplete personal information.

7.3. Right to Erasure (“Right to be Forgotten”)

• You can request the deletion of your personal information, subject to legal or contractual retention requirements.

7.4. Right to Restrict Processing

• You can request that we limit the processing of your personal information under certain circumstances.

7.5. Right to Data Portability

• You can request a copy of your personal information in a commonly used electronic format.

7.6. Right to Object to Processing

• You can object to the processing of your personal information for direct marketing purposes.

7.7. Right to Withdraw Consent

• If we rely on your consent to process your personal information, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below.

8. Use of Cookies and Similar Technologies

We use cookies and similar technologies to collect usage and technical data from our website visitors:

• Essential Cookies: Necessary for the functioning of our website (e.g., keeping you logged in during a session).
• Performance Cookies: Used to improve website performance by analyzing visitor behavior.
• Functional Cookies: Enhance user experience by remembering preferences (e.g., language settings).
• Advertising Cookies: Used to deliver personalized ads based on your browsing activity.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain website features.

9. International Data Transfers

If you are located outside of the country where the Madinah Arabic Program operates, your personal information may be transferred to, and processed in, another country. We ensure that such transfers comply with applicable data protection laws and use appropriate safeguards, such as standard contractual clauses.

10. Children’s Privacy

The Madinah Arabic Program does not knowingly collect personal information from individuals under the age of 16 without parental or guardian consent. If we become aware that we have collected such information without consent, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any updates will be posted on our website with a revised “Last Updated” date. We encourage you to review this Privacy Policy regularly.

12. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

• Email: [email protected]
• Business Address: 124-128 City Rd, London EC1V 2NJ, United Kingdom
• Phone: +44 20 3885 7854

This Privacy Policy outlines how the Madinah Arabic Program safeguards your personal information while maintaining transparency in our data handling practices. Your privacy is a priority, and we are committed to protecting your personal data.